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This course is for anyone who wants to know how to deal with other people effectively and get the most out of their relationships.

It explores the benefits of dealing with others effectively and considers some of the difficulties people experience when dealing with others.

The course looks at:

  • The boundaries we have and the impact of diversity
  • Empathy, listening skills and validation
  • Conflict and how to be more assertive
  • Professionals and shared decision making

Effective communication is vital in the process of recovery and essential for our overall well-being. 

This course explores what communication is and the different common communication styles - passive, aggressive and assertive. It also covers resilience and ways to build confidence and self-esteem. 

This course offers an introduction to the Positive Behavioural Support model which is being used increasingly in mental health services.

Positive Behavioural Support can be used when someone's behaviour is challenging the people around them and affecting their quality of life.

This course explores how Positive Behavioural Support works, and considers how it might help you or someone you know or work with.

This course was developed by Stephen Davison, Lead Nurse, Positive and Safe team.